You then can choose a period of time to set for a reminder, say 30 mins or an hour. 1. Tick Do not request a PIN. 222 and 208. Here are our top tips to help you on your way. An adult using a social networking site, chat room or online forum can pretend to be anyone –. 4. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. Only chat with people you know in the real. The computers and devices you wish to authorise are set up so that. It includes virus. Some things you can do are: View your current and previous bills. Select “Firewall”. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Emergency Mode allows you to extend the standby time of your device, make emergency calls and a call to a specified contact. But there are also risks. You’ll pay nothing for 3 months (with no payment details. e. 1. . To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. Then re-enter the passcode to confirm. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Just bear in mind this would reset everything. Let us know if you need anything further, we're always happy to help. select Save changes and confirm changes are saved as. Since I changed my broadband to Virgin, my WhatsApp will not connect to WiFi. Web Safe. For best. Joining in. All Rights Reserved3. If you changed the computer's network settings to use any Public DNS does that re-gain access. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Thanks for using the Community Forums to get this issue with your Child Safe settings looked into,. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. But it’s important they do. We would like to show you a description here but the site won’t allow us. 1. This is a workaround for when Child Safe does not or can not be turned off. 1 Kudo. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. Qurento. 4. Plug in your Virgin Media router. 0 you will need to use 192. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Account - Mobile. Controls & Settings guide. Thanks for confirming your details via private message @JohnnyT8. 222. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. select Account settings > Online security > Websites; type roblox. Then click on parental controls and then turn it on. Click Apply. Options. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Jun 19, 2019. Learn more. - 5391862. Hi. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer?Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Just to set expectations the issues with Child Safe have persisted for over 12 months. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Safe remote learning hub. Child Safe. Tap your child's account. Broadband, TV and Landline offers . Stay safe online. I am signed in to My Virgin Media and it. Trusted Flagger Guidance. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. Tap Settings > Parental Controls. Social media apps also do not load photos or videos on apps like Facebook and Instagram. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. See where this Helpful Answer was posted. Web Safe requires the use of Virgin Media DNS to work. We would like to show you a description here but the site won’t allow us. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media takes online safety seriously. We would like to show you a description here but the site won’t allow us. Are you seeing the old UI (left) or the new UI (right). Virgin Media takes online safety seriously. Tuning in. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. Nobody in the group will know you have them on mute. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Thanks for posting and welcome back to the community. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. Joining in. Find ‘Manage your extras’ towards the bottom of the page. These are two settings – Virus Safe and Child Safe. on 18-01-2023 20:59. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. How to turn off parental control on Virgin Media TV. Hi, Recently moved house and kept the same. Go to Settings > General, then tap Software Update. com under Blocked Websites. There's no firewall settings that I can see, and one time I got to see a page saying. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". My account child safe settings are not working. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Free downloads are available to all new and existing customers. Tech Chatter. If it’s your child’s iPhone. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. I have web safe switched off but still certain sites wont load. Abdelmonem. This is the same message that I get from numerous sites. Switch on Child Safe. Manage Your Account. However, adult sites are not blocked. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Sign into your My BT account online. Account settings ; Welcome to My Virgin Media. Click: My Apps. Healthcare Professionals. These are two settings –. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Virgin Media; My Virgin Media; Shop;. Options. Thanks, Virgin Media and you have confirmed Child Safe is on. Try computers with Cisco’s OpenDNS using 208. Child Safe button - how do I access this. Try with Cisco’s OpenDNS using 208. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 67. Just toggle this off and click Apply. Try computers with Cisco’s OpenDNS using 208. Access your bills, diagnose faults and manage your package. Parents should take care not to give their child the Pin number used to secure the. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. VPNs we tested to unblock various forbidden resources. . My Virgin Media App. Open the YouTube app and click on your username in the top right-hand corner. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Virgin Media are also very good at deleting complaints without resolving them. Re: Child Safe - Sorry the changes you made were not saved, please try again. 1/help for specific device where Web Safe is not working. Enter your credentials and press OK to log into the router settings menu. Manage Your Account. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Have also followed the oft-posted link to the 'old' webpage. Virgin Media. The research shows that over half of parents (57 per cent. To exit a group, follow the same. on 27-08-2023 09:39. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. 1. Enter your credentials and press OK to log into the router settings menu. Virgin Mobile doesn't have a option called 'Child Safe'. You can also sound alarms and send your location information to others. edit subscriptions. 0. Chatter and natter. 220. Open any browser and, in the address bar, type Virgin Media IP address — 192. Foster carers and adoptive parents. Child safe is stuck off on my account despite it looking like it's active on my settings page. com or blueyonder. A list of Age Ratings options will appear on the screen. We take you through locking channels and PIN settings. 168. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Stay safe online. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. I did try to access a restricted site over the WIFI and. To fix this you’ll need to log in to your router and change a few settings. 222. Once logged in you will see 2 filters; Virus Safe and Child Safe. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. I’m having the same problem. Residential care settings. not the VM Hub. You can customise your. The Virgin Media Safety Settings have several options available for parents to apply. Virgin Media parental controls are the tools we offer to help keep your family web safe. on 11-02-2023 12:31. "Sorry the changes you made were not saved, please try again". Go to your browser settings and click Advanced settings. These tools can be installed across all devices, including mobile phones, computers and consoles. 1. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. 100. That said, the more you know about the web, the better understanding you. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Virgin Phone Switchover. ”. Select Request a PIN. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Use the first option ‘Remind me to take a break’. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. Virgin Media. Apps and technology are changing quickly, and it can be hard for parents to keep up. 168. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. And pornography is a massive problem - 60% of children under 12 have seen. OpenDNS provide instructions here :. Hi @Ilgattone . Every attempt bounces me back to the 'My Account' page. Launch the Safe Browser and create a new account if you do not already have one. 0. See. Click: Settings. Sorry to hear you are having an issue with the websafe settings. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Changing the computer's network settings to use any Public DNS should re-gain full access. 2. This help content & information General Help Center experience. Login in the the Virgin Media online account and try the to enable websafe. Search. Training and events. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. Parental controls block websites and applications that you think are unsuitable for your child. com). Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Could it be a different situation, i. Browse Virgin Media Virgin Media Community. Switched On Families Swap and share practical advice with other parents. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. Virgin Media and O2 ; Keeping children safe online ;To mute just enter the group chat, tap the name of the group to enter ‘Group Info’ and then ‘Mute’ to toggle how long you want it to be muted for. Virgin Media customers can get unlimited online protection. Any device connecting to your router will be affected by your Child Safe configuration provided the connecting device has not overridden the default DNS set for the network. ##. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. FWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Choose Purchase Controls. 222 and. I've tried logging out and in again a few times but the result is still the same. 222. -- I'm a Very Insightful Person,. Click on Manage Web Safe. Account - Cable. com. I have just had VM broadband installed. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 8. Child safe is on under account settings -> online security. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. com under Blocked Websites section and then select Add. resolved IP Address is 185. Dean_Lindson. I've reset browser and cleared cookies. Community Natter. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Contact the site operator for further help. Security matters. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Nah - maybe for teenagers but not for tweens or younger ones. net, pubg. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 3. 67. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Sign in to My Virgin Media a. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. . You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. From checking the system, you'll need to log in to your online account - virg. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Working hard to help connect the nation, shop our offers and order online. 2. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Take a look at the pull-out tab on the side of the Hub 3. 1 on your browser. on 27-07-2022 14:17. 296. Go to your browser settings and click Advanced settings. on 09-09-2023 11:35. These abusive images are then downloaded and passed round school on phones. I`ve contacted support 4 times, they try and cant and raised two tickets with IT support but still nothing. Clicking on Overview. Browse. Please allow me to send you a PM so I can look into this further. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Virgin Media and O2 ; Keeping children. I am sorry hear that you are having issues with the websafe. 1 and all. Ask Your Own Computer Question. Enter your PIN to set up. Learn how you can change Web Safe settings to turn Child Safe off. Reply. Switch on Child. Manage Your Account. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. When i take - 5216603. Introducing 1. Sabrina. I have an iPhone XR and am running ios15. Logging into the hub 5 router page there's no option to add any sites to block. Ive never even used. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. run the Standard test and confirm the. Learn how you can change Web Safe settings to turn Child Safe off. Within the app itself, there are two settings that can provide a pointer. I can not get websafe/child safe to work on any device. We would like to show you a description here but the site won’t allow us. Options. Bypass Child Safe & Virus Safe. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. Open the Play Store app and tap the Menu button. Not able to access websafe_setting page (able to go to update_profile page). - Inappropriate sites that are included as default. Press Home on the remote. Social media guides. Preferred DNS 192. Any website unsuitable for children is blocked by default. VM BB TV Landline. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Forward fraudulent texts to Virgin for free on 7726 and they will look into them. I have tried endless amounts of settings adjustments on the iPhone. Open the Play Store app and tap the Menu button. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. These are two settings – Virus Safe and Child Safe. . While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. It's been on since the start. QuickStart, set up and connections. Search. For Android: Settings >> Connections >> More connection settings >> Private DNS. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Training and events. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 1. Go to My Apps. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Account - Cable. From there the Web Safe can be accessed and configured. I had not changed my DNS or anything, but the Kindle Fire bypassed it.